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Frequently asked questions

Everything you need to know about working with Smylyx.

What kind of clients do you work with?

Startups and scale-ups, SMEs, e-commerce businesses and public-sector teams — anyone who needs senior strategy, technology or design help without the overhead of a large agency.

How do your fixed-fee packages work?

Our Strategy Call (£150), Digital & IT Health Check (£499) and Procurement Toolkit (£49) are bought online and delivered on a clear, fixed scope. They're a low-risk way to start — and often the first step toward a larger project.

How are larger projects priced?

Custom builds and retainers are scoped to your needs and quoted up front, so you always know the cost before you commit. Request a proposal and we'll prepare one.

How do I pay?

Fixed-fee packages are paid securely online at checkout. Project work is invoiced against agreed milestones. We only ever charge for services and digital products we provide to you directly.

Who will I actually work with?

Our founder, Anton, leads every engagement personally — so you get senior expertise directly, not a junior hand-off.

Do you offer refunds?

Yes — see our Refunds & Cancellation Policy, including your statutory 14-day cancellation rights.

Is my information kept private?

Always. We handle your data under UK GDPR and never sell it. See our Privacy Policy.